Barbara Kent | 06/07/2010

I am crossing my fingers that the Griffon and this article will be published prior to the Command’s fulltime conference as an introduction to the Chief Executive Officers Command Customer Service Initiative. (If not, please continue to read anyway!) Read More...

Relevant Tags: ,customer, command, customers, service, customer service, our command, external customers, customers wow, customer excellence, transformation office, business transformation

| 12/07/2009

”If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.” — Colin Powell This describes the energy, passion and effort of the 108th Training Command IET as it continues to march forward with process improvements resulting in performance excellence! Read More...

Relevant Tags: ,performance, excellence, command, organization, examines, criteria, performance excellence, training command, 18th training, examines how, how organization, command iet, strategic planning, organizati