108th Training Command (IET) employees attend Malcolm Baldridge Self-Assessment Course
06/08/2010 | Barbara Kent Business Transformation Office
108th Training Command (IET)
Soldiers from various sections of the 108th Training Command brainstormed in Jacksonville, Fla. at the Army Communities of Excellence Self-Assessment Course in April.
The 108th Training Command (IET) continues to move forward in educating its employees in the Malcolm Baldridge Criteria in an effort to continue its advancement in performance excellence. This year, the command sent 20 employees representing various sections and work segments to include a mixture of TPU, AGR, and Miltechs to the ACOE self-assessment course. The most recent course was held in Jacksonville, Fla. where a group of 12 representatives brainstormed with the goal of providing a basic framework to the ACOE packet by answering all 208 questions. The experience and knowledge gained can best be captured by a few selected quotes from some of the attendees.
Col. Eddie Singleton (G-4 Directorate) “The biggest challenge was answering “how” we do something command-wide verses “what” we do. Also, we often found ourselves stretching and answering what we should be doing verses what we were actually doing. Sometimes it was hard to admit that we just weren’t doing some things that we should be doing.”
Staff Sgt. David Harris (G-8) – “I couldn’t believe how much collective thought went into answering the questions. For the 108th group, it was more than an exercise; it was learning about which areas we could improve as a command and realizing that continuously assessing ourselves and taking action must result from our pride and culture to be the best Army organization while the ACOE packet functions as our grade card.”
Col. Timothy Welch (AC-S) “Oddly as it may sound, I think one of our biggest wins was identifying key processes that we should be doing within our Command that we currently are not doing. We now have the opportunity to share them with senior leadership, learn from them, implement changes into our strategic plan, and make our command better.”
Mr. Barry Moore (G-4 SLMS) “The course helped us realize how much our Command operates in vacuums. It was easy to identify what each section was doing but at directorate level, we should be sharing and integrating our best practices and processes to form command-wide processes.”
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